Contacting Technical Support
You can contact uismedia's Technical Support Center for technical assistance by telephone, fax, or e-mail during our normal business hours, Monday through Friday, excluding uismedia holidays.
Before you call uismedia for technical support, you should be at your computer running your MapViewSVG software. Be prepared to give the following information:
- The operating system you are using
- The exact wording of any messages that appeared on your screen
- What happened and what you were doing when the problem occurred
- Which steps did you make to solve the problem
Technical Support Center
Phone: (++49) (0)8161 / 23 28 70
Fax: (++49) (0)8161 / 23 28 74
E-mail: support@mapview.de
Software Life Cycle
uismedia offers free support for all versions of MapViewSVG (see above). The following table shows the life cicle plan for upgrades and patches/hot fixes.
| Version | Upgrade Warranty | |
|---|---|---|
| MapViewSVG for ArcGIS | MapViewSVG for ArcView GIS | |
| 7.x | free updates, patches and hot fixes | - |
| 6.x | fee required for upgrading no patches and hot fixes |
- |
| 5.x | fee required for upgrading no patches and hot fixes |
- |
| 4.x | fee required for upgrading no patches and hot fixes |
free updates, patches and hot fixes |
| 3.x | ends June 30. 2008 | fee required for upgrading no patches and hot fixes |
| 2.x | ends June 30. 2008 | fee required for upgrading no patches and hot fixes |
| 1.x | ends June 30. 2008 | fee required for upgrading no patches and hot fixes |
FAQ
What is SVG and XML?
Scalable Vector Graphics (SVG) is a new graphics file format and Web development language based on XML. SVG is an open standard and has been developed by the World Wide Web Consortium (W3C). The SVG standard is a W3C Recommendation.
SVG enables developers and designers to create dynamically and on the client side high-quality graphics. SVG files are vector files, they are not the usual raster files we are used to see in the past on the Internet. This means, for the end user a data driven system that is quickly and easily scalable, zoomable and loads much faster in a web browser.
The SVG standard is developed and supported by all major graphics and software companies and organisations, that are web relevant: Adobe, Apple, Autodesk, Bit-Flash, Corel, HP, IBM, ILOG, Inso, Kodak, Macromedia, Microsoft, Netscape, Oasis, Open Text, Oxford University, Quark, RAL, Sun-Microsystems, W3C und Xerox. As for the future, this circumstance will guarantee a broad support regarding import and export filters, as well as converter and viewer development.
You will find more informations about SVG on SVG WIKI.
Do I need a browser plug-in to see my SVG files?
If the user use Firefox, Opera or Safari then you do not need a plug-in to see SVG maps
Only for Microsoft Internet Explorer, the user have to install a free browser plug-in to view SVG documents.
At present we commend the free Adobe SVGViewer to use with Microsoft Internet Explorer, because Renesis Player 1.1 has some bugs which prevent a proper using with MapViewSVG.
End of Life for Adobe SVGViewer
Adobe will discontinue support for Adobe SVGViewer in 2009. But the download of the PlugIn will still available by Adobe after 2009. Through this Adobe enable the use of SVG on Microsoft Internet Explorer until alternatives for using SVG on Internet Explorer are available.
Adobe SVGViewer an Microsoft Vista
Adobe SVGViewer works very well with MapViewSVG maps on Microsoft Vista and Microsoft Internet Explorer 7 and 8.
Which browsers are supported by MapViewSVG?
MapViewSVG for ArcGIS (Version 7.0) and MapViewSVG for ArcView GIS 3.x (Version 4.3) were successfully tested on the following browsers:
| Browser | Resctrictions |
|---|---|
| Microsoft IE 6.x, 7.x, 8 Beta (Adobe SVGViewer) |
All functionalities of MapViewSVG are available |
| Firefox 3 (native SVG support) |
At the moment not all functions of SVG 1.1 are included in Firefox so:
|
| Opera 9.x (native SVG support) |
At the moment:
|
| Safari 3.x (native SVG support) |
At the moment not all functions of SVG 1.1 are included, so:
|
| Firefox 2.x, Netscape 9.x (native SVG support) |
At the moment not all functions of SVG 1.1 are included in Firefox 2, so:
|
Data- and copyright protection of SVG files
SVG is an open ASCII graphic format. Because of the fact, that each line and each polygon in SVG has original geometric coordinates, someone can theoretically import your SVG file in a graphic program or a GIS and use your data for his own purposes. The same is with your attribute data. How can you prevent a potential data abuse? The high geometric precision has not only a drawback but also a benefit. If someone copy your high precision data and use this data, so you can uncover this by comparing your data against the copy. All objects are identical; so you can maintain your copyright. But also if code has changed (e.g. transforming or scaling the geometry), you can understand these processes mathematicaly based on the coordinates. So you can sue for your copyright. (Reference: Neumann, A.; Winter, A.; Neumann, I.: vector-based web cartography: enabler SVG. http://www.carto.net)
Publishing SVG data on CD/DVD
If you want to publish your SVG data on CD/DVD and end user should not need a browser with SVG support, then portable web browser are a good solution. This browser supports SVG and can be added on your CD/DVD. More informations can be found under
SVG files are not shown correctly
If you see only xml code instead of your SVG graphic, then you have no or the wrong mime type defined on your web server. You must add image/svg+xml as mime type.
Additional informations.
SVGZ files are not shown correctly with Firefox and Safari
If your compressed SVGZ graphic is not shown, then there is missing the "Content-Encoding: gzip" entry is missing in your HTTP header.
Additional informations.
Can not display local SVG files with Windows XP SP2
After installing Windows XP SP2 you see the message "To help protect your security, ie has restricted this file from showing active content that could access your computer.
Click here for options".
Solution:
Go to Internet Explorer options - Advanced and under Security select "Allow active components to run from file in my computer". restart Explorer.
The MapViewSVG wizard is only active in the example project
The status of the MapViewSVG extension will be saved with your project. If you have an old project then there is no setting for the MapViewSVG extension and the extension will not be loaded. Please activate the extension under Tools->Extensions.
Problems in handling some tools on SVG maps
The Google toolbar conflicts with maps created with MapViewSVG. Items selected will not clear and the measure tool will not work. This is easily remedied by turning off the popup blocker of the Google toolbar.
Tips
Tip 1: Place SVG Graphics into Microsoft Documents
If you use Adobe SVGViewer then SVG graphics files can be copied into Microsoft Word or PowerPoint documents by following these steps.
1. Place the mouse cursor over the SVG image,
2. Click the right mouse button and choose the option "Copy SVG",
3. In the Microsoft document select the options "Edit / Paste Special"
4. Select Bitmap
By default the option "Copy SVG" is not visible in your MapViewSVG maps. To see this entry you must edit your svg files manually. Please open your SVG files and add the following entry in tthe menu element section:
<item action="CopySVG">Copy SVG</item>
Tip 2: What can i do with big raster images
Tiling is a tool for using with big raster images. But normaly we have a starting map which shows the whole raster. Because of this tiling is not usefull because all tiles will be loading at starting point.
This could be the solution:
We make a screenshot of the raster image with a lower resolution to show at starting time. When zooming in the raster image should change to a tiled raster image with a better resolution.
1. Start ArcMap
2. Load your raster image
3. Right click on the raster image in the TOC
4. Choose Data->Export data
5. Choose one of the following formats (JPG, PNG, GIF)
6. Check Raster Dataset (Original) for Extent and Spatial Reference
7. Check Use Renderer and Force RGB
8. Save the raster image
9. Add this raster image to your project
10. Give this raster image and the original raster image scale ranges (the saved raster should be visible at starting time)
11. Tile your original raster image during MapViewSVG export
